Agenda

There are 4 global drivers of change that are impacting the insurance market New Zealand. This presentation evaluates their potential and what can be done to understand and mitigate their impacts.

This panel session will explore the forces shaping New Zealand’s insurance industry and what they mean for you and your clients including the impact of economic market conditions, rising claims and repair costs, climate-related risk, regulatory change, cyber exposures, technology and evolving client expectations.

Ando's dynamic CEO, Thérèse, and some of her team will share insights on why they think the "future's bright", what's ahead, and how Ando's challenger spirit is helping fuel its ambition to become the preferred insurance partner for brokers.

Nic will explore how QBE is redefining its role beyond traditional insurance, partnering with customers to build resilience before, during and after risk events. Through innovative solutions, data-driven insights and meaningful partnerships, the session will demonstrate how QBE is helping businesses thrive in an increasingly complex risk landscape.

Everyone in this room now has access to the same AI, so where does your advantage actually come from? Clint, early to every technology wave since sending New Zealand's first commercial email, will argue the winners won't be the brokers with the best tech, but the ones who use it to become more human.

Join Mikayla Dixon, Underwriting Manager - SME & Connected, and Shayne Dodd, Risk Management Specialist, as they explore the risks and opportunities arising from increased solar panel uptake. With government incentives expected to drive growth, they'll discuss installation standards, risks, battery safety, and how Vero is helping customers embrace renewable energy safely and confidently

AI is changing the way brokers operate, communicate, and make decisions, but knowing where to start – and how to use it responsibly – can be challenging. In this practical and accessible introduction to AI, we explore how it is already being used in insurance broking, the opportunities it can create for you, and how it can give you more time to spend with your clients. The session will also cover important considerations when adopting AI, including how to approach privacy, accuracy, and risk and prepare for an Agentic future.

Psychosocial risk management is rapidly becoming a key area of focus for employers. In addition to their legal obligations, many organisations are experiencing increasing challenges associated with psychological injuries, workplace behaviours, mental health concerns, absenteeism, turnover and overall workforce wellbeing. Using current claims data, legal precedents, and insurer behaviour, the session explores the rising impact of mental health and psychosocial hazards on EPL, income protection, and TPD insurance. Brokers will gain insight into common operational and cultural red flags, insurer expectations, and emerging legal obligations for employers. For brokers, this presents an opportunity to engage clients in broader risk management conversations that extend beyond insurance placement and focus on helping clients prevent and manage emerging people-related risks before they result in claims.

Discover how brokers can use NZI’s specialist services – including electrical inspections, property surveys, fleet safety and cyber monitoring – to identify client risks earlier. Through practical examples, Garry will show how proactive risk management can help protect clients, strengthen broker relationships and support retention.